& Handling Charges
& 90 Day Unconditional Money Back Guarantee
currently accepts the following payment methods: credit cards,
US$ and Cdn$ denominated checks drawn from US or Canadian banks,
and US$ and Cdn$ denominated money orders.
We accept Visa, Mastercard, Discover and American Express
cards. You may give us your credit card information via online orderform,
phone or fax.
and Money Orders
We accept US$ and Cdn$ denominated checks drawn
from US or Canadian banks, and US$ and Cdn$ denominated
money orders by mail. It is our policy to fill your order
as soon as the check clears, and as soon as we receive the
money order. If you require a refund, it will be sent by
check - a $5 charge is applied if you require the refund
to be credited to your credit card. Please mail your check
or money order to the address
listed at the end of this policy statement.
& Handling Charges
are NO TAXES charged to US orders, applicable taxes apply
only in Canada.
charges are determined by destination. All U.S. destinations are the same
price, $4.95 and are shipped UPS, or USPS, are insured and are trackable
at any time. The shipping charge is for ANY SIZE ORDER.
That's right, you can order as much or as little as you like for the same
s&h charge. All Cdn destinations are approximated on our orderforms
and may be slightly more or less based on location. International orders
are charged at $17 to $25 US and may be subject to increases based on
weight - the customer will be notified for authorization.
US Delivery Schedule for regular stock items
ship UPS. The package is insured and is trackable using our
integrated online tracking system on our website.. An express
courier upgrade option is offered (when available) for an extra
fee.Our turn around is one business day.
business days - California
business days for western states and some midwestern states
business days for central north and south states
business days for eastern and southeastern states
make sure that you enter your address correctly. We must charge
you for shipping if we have to re-ship an item because of an
- Money Back Guarantee
guarantee your satisfaction with all of our merchandise. If
you are unable to successfully refill at least one cartridge
and technical support cannot help you, you may return any item
for a full refund of the purchase price less shipping and handling.
Our money back guarantee extends for 3 months from the date
If you receive
a defective item, please call us toll free 1-888-661-9224. We will issue
you a full refund after you have returned the damaged product.
most cases it takes about 3-4 weeks to process a return.
Shipping and handling charges are not refundable.
376 Churchill Ave Suite 107
or money order payments:
99 Fifth Ave. Suite 191
Ottawa, Ontario, Canada
are committed to protecting your privacy. This means that we
will not distribute, sell or rent your name or personal information
about you to any third party. We do from time to time contact
you to update new developments in the industry.
course, we will cooperate fully should a situation arise where
we are required by law or legal process to provide information
about a customer.